Home Care LLC (“Home Care,” “we,” “us,” or “our”) highly values your privacy. This Privacy Policy (“Policy”) outlines how we collect, store, use, and share the information you provide to us, along with the choices you have regarding your information. This Policy pertains to the information collected through our online and digital service activities available at homecarellc.net and other digital services where this Policy is posted or linked (collectively, the “Websites”). It is incorporated into our Terms of Use.

Before using the Websites or submitting information to us, please carefully read this Policy. By utilizing the Websites or providing information to us, you consent to the collection, processing, and retention of your information as described in this Policy.

Please note that this Policy does not cover information collected offline or on websites operated by our master franchisees, affiliates, or other third parties. For specific information regarding visitors in California or outside the United States, please refer to our other privacy policies:

For visitors in the EU, additional information is available. For visitors in Canada, additional information is provided. For visitors in California, additional details can be found.

We may need to make changes to this Policy at times. We reserve the right to modify this Policy without prior notice. Your continued use of the Websites or submission of information to us after any modifications to this Policy constitutes your agreement to be bound by the revised Policy.

DISCLAIMER The information accessible through our Websites is provided for informational purposes only, on an “as is, as available” basis. It should not be used as a substitute for the advice of an appropriately qualified and licensed physician or other healthcare provider. Your use of our Websites is at your sole risk, and we do not make any warranties, either express or implied, regarding the content of the Websites, including accuracy, completeness, reliability, or suitability. Additionally, each Home Care franchise is independently owned and operated, and the franchisor (Home Care LLC) does not manage the day-to-day business operations of any Home Care franchised agency. Home Care LLC expressly disclaims liability for any franchisee’s or master franchisee’s failure to satisfy compliance obligations under applicable law.

HOW WE COLLECT INFORMATION

1. Information You Provide: Certain areas of the Websites allow you to submit information. We may collect personal information that directly identifies you or could reasonably be used in combination with other publicly available information to identify you. This includes, but is not limited to, data such as first and last name, username, password, email address, phone number, street address, country of residence, and health information. Please see our HIPAA Privacy Notice for details on how we use and share health information.

2. Information We Collect Automatically: We may automatically collect basic information about you that does not directly identify you but may correspond with you, your browser, or a particular device. This includes device information (e.g., OS type or browser type), IP address, browser device (e.g., laptop or mobile), website usage (e.g., pages viewed, time spent on page), preferred language, location, and cookie ID.

   • Cookies: Our Websites may use cookies, small files placed on your device when you visit a website, to enhance your experience. Cookies enable a website to “remember” information, but you can set your browser to reject them. Note that certain parts of the Websites may be inaccessible or may not function properly without cookies.

   • Web Beacons and Pixels: We may use technologies like web beacons, pixels, and tracking technologies to collect data about your online activities. Pixels are tiny graphics files that contain a unique identifier, allowing us to recognize when someone has visited our Websites.

3. Tracking Technologies: To opt-out of interest-based information collection during your website visits, you can visit http://www.aboutads.info/choices/. Some third parties collecting information on our Websites may not participate in this opt-out process, so adjusting browser settings and deleting cookies may be necessary to avoid third-party tracking.

HOW WE USE AND SHARE INFORMATION Upon receiving information, we evaluate your care needs, create assessments and care plans, match you with caregivers, and manage care services. We use information for:

• Providing requested information, products, and services.
• Security, credit, or fraud prevention.
• Effective customer service.
• Personalizing your website experience.
• Contacting you with special offers and relevant information.
• Inviting you to participate in surveys and provide feedback.
• Understanding your needs and interests.
• Improving our content, functionality, and services.
• Marketing to you and similar audiences.
• Improving marketing and promotional efforts.
• Other purposes identified in applicable privacy notices or agreements.

We may share personal information with franchisees, master franchisees, vendors, and service providers for business services, Website maintenance, payment processing, and more. Aggregated information may be shared with third-party service providers, potential investors, advertisers, and subscribers to understand and/or market to our audience. Personal information may also be disclosed to comply with the law, prevent or investigate crime, protect website security, enforce agreements, or protect rights, property, or safety.

If there are changes in ownership or operation of the Websites, personal information may be transferred to a successor organization. In such cases, we will take reasonable measures to protect disclosed personal information.

HOW WE PROTECT AND STORE YOUR INFORMATION Reasonable administrative, physical, and technical measures are maintained to protect personal information submitted through our Websites. However, no website, server, or database is completely secure. We cannot guarantee that your personal information will not be disclosed, misused, or lost. It is your responsibility to protect login credentials from unauthorized access.

Information about you will be retained for the period necessary to fulfill outlined purposes unless a longer retention period is required by law.

YOUR CHOICES To unsubscribe from electronic newsletters or promotional emails, follow instructions in the promotional email or newsletter or email privacy@homecarellc.net with “unsubscribe” in the subject line.

CHILDREN AND PRIVACY Our Websites are not intended for or directed towards children aged sixteen (16) or younger. We do not knowingly collect information from or about children. If you believe a child has provided personal information, contact us at privacy@homecarellc.net.

DO NOT TRACK Our Websites currently do not respond to “Do Not Track” signals sent by certain web browsers or programs.

SHINE THE LIGHT For California residents, California Civil Code Section 1798.83 permits requesting information regarding disclosure of personal information to third parties for direct marketing purposes. To make such a request, email privacy@homecarellc.net.

EXTERNAL LINKS Websites may link to third-party websites. We are not responsible for their privacy practices or content. Use third-party websites at your own risk. This Policy does not apply to personal information collected on third-party websites.

CONTACT US For questions, comments, requests, or concerns about this Policy or Home Care LLC’s information practices, or if an alternative format is required due to a disability, contact us:

• Email: privacy@homecarellc.net
• Phone: +404-808-4845